Privacy Policy

Last Updated:

Introduction

At Quantelion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our classes and programs.

We understand that your personal information is important, and we take our responsibility to protect it seriously. Our approach to privacy reflects our broader philosophy of mindfulness and respect. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

This is information that can be used to identify you personally, such as your:

  • Name
  • Contact information (email address, phone number, mailing address)
  • Date of birth
  • Emergency contact details
  • Payment and billing information
  • Health information relevant to your safe participation in our activities

Non-Personal Information

This is information that does not directly identify you but provides us with insights about your interaction with our website and services:

  • Browser type and version
  • Device information
  • IP address
  • Operating system
  • Time spent on pages
  • Click patterns
  • Referral sources

Information Collection Methods

We collect information through various methods:

  • Direct collection when you submit information through forms on our website or in person
  • Automated technologies such as cookies and similar tracking technologies
  • Third-party sources, such as payment processors or booking platforms

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and managing your access to our services
  • Personalizing your experience with us
  • Processing your payments and managing your account
  • Communicating with you about your account, our services, changes to policies, etc.
  • Sending promotional emails and newsletters (with your consent)
  • Ensuring the safety and wellbeing of all participants in our activities
  • Analyzing and improving our website and services
  • Complying with legal obligations

We process your personal information only when we have a valid legal basis to do so, such as your consent, the need to perform a contract with you, compliance with legal obligations, or our legitimate interests (provided these do not override your rights and freedoms).

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Class scheduling and booking systems
  • Email marketing platforms
  • Website hosting and maintenance providers
  • Customer service providers

These service providers are contractually bound to use your information only for the purposes of providing services to us and in accordance with our privacy practices.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of sensitive data
  • Secure network infrastructure
  • Regular security assessments
  • Employee training on data protection practices
  • Access controls to limit data access to authorized personnel

However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to rectify inaccurate or incomplete information
  • The right to erasure (also known as the "right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

For services specifically designed for families and children (such as our Family Yoga classes), we require parental consent before collecting any information about children.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. If we make material changes, we will provide notice through our website or by other means, such as email, prior to the changes becoming effective.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Quantelion Privacy Officer
Email: [email protected]
Phone: +61 2 8765 4321
Address: 123 Wellness Way, Sydney, NSW 2000, Australia

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.